Terms & Conditions

We act as an Agent for and sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the Terms and Conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.

You will be required to pay a deposit when booking. Sometimes a second deposit is due to the Supplier at a later date. We will advise you of how much the deposit/s will be and when they are due. If the deposit is not paid before the due date your booking will be cancelled. All deposits are non-refundable subject to your rights under the Australian Consumer Law. Some services require full payment upon booking; you will be advised accordingly.

The final payment due date will be indicated on your statement of account. There may be interim payments required depending upon what is booked and the Supplier's Terms. Failure to make payment by the due date may result in your booking being cancelled and funds forfeited.

Payments can be made by cash, direct deposit, credit card or AMEX Points Pay. Credit card payments will attract an additional charge which will be shown at the time of transaction. When paying by credit card you authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you.

Cancellation must be provided to the Agent in writing before any action can be taken. The same person who signed the Terms and Conditions must also sign the cancellation.

Refunds are subject to the Terms and Conditions of the agency and the Supplier/s. If you are eligible for a refund, the balance less any non-refundable amounts and cancellation fees will be forwarded to you upon receipt of the refund from the travel Supplier or airline. Some refunds can take upwards of 16 weeks to process. Please note that some services are totally non-refundable, such as discounted airline tickets and instant purchase hotels. All service fees are non-refundable.

By agreeing to these Terms, you acknowledge that we strongly recommend travel insurance to cover your travel arrangements. It is your responsibility to ensure that appropriate travel insurance is in place from the time of first payment towards your trip. Travel documents will not be released until you have either purchased a travel insurance policy or signed an Insurance Waiver Form.

It is your responsibility to ensure that all travel documentation, entry visas and transit visas are in order and meet the requirements of immigration and other government authorities. This includes holding valid passports with at least 6 months validity from time of re-entry to Australia. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it.

It is your responsibility to check smartraveller.gov.au for information and advice specific to the countries visited on your journey, and to register your travel plans on that website.

All prices are quoted in Australian Dollars and are subject to availability. Prices can be withdrawn or varied without notice by the Supplier until paid in full. Price changes may occur due to currency fluctuations, taxes, airfare increases, and fuel surcharges. Prices are only guaranteed once paid in full.

We, our employees, related bodies corporate, directors or Agents are not liable to you in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience arising from any act, omission or default in connection with the services we provide. In circumstances where our liability cannot be excluded but may be lawfully limited, our liability is limited to the extent permissible under law.

Neither the Agent nor the Supplier will be liable where acts of God, accident, riots, war, terrorist acts, epidemics, pandemics, quarantine, civil commotion, natural catastrophes, government acts, changes in laws or regulations, national strikes, fire or explosion prevent scheduled arrangements from occurring. In the event that a Force Majeure applies, you will be bound by the Supplier's Terms and Conditions.

In any dispute arising between you and us, the laws of the State of Victoria will apply. All actions of this Agency are governed and protected by Australian Law. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and the non-exclusive jurisdiction of the courts of the State of Victoria.

By completing your booking you consent to us using your personal information for the purposes of completing the necessary bookings and travel arrangements. For further information, please see our Privacy Statement.