What Our Customers Say
Here's a sample of what our happy clients have told us about their Food and Wine Travel experience.
Here's a sample of what our happy clients have told us about their Food and Wine Travel experience.
"Hi Karen, Not sure if Julie has emailed you, but just wanted to say thanks for your wonderful organisation of our recent trip to Vietnam. Everything worked out perfectly. Our flights were on time, transfer drivers ready, waiting and professional and both hotels were perfect. We had a fantastic time in a beautiful country. See you next time we're cashed up for an OS holiday. Thanks again."
"Dear Karen, Mum and I had a wonderful holiday in Ireland. The cruise was fantastic. We absolutely loved it and I would recommend it to anyone, especially Iceland and the Shetland Islands. We had fabulous weather for the whole trip apart from two days in Ireland. Thank you for all your help in organising the flights and cruise."
"Dear Elyse, I would like to thank you for arranging our first cruise. Our holiday far surpassed any of our expectations. Your help was appreciated, and welcome. We would like to consider more travel like this cruise and would welcome being on your mailing list for suggestions. Kind Regards"
"Hi Elyse, Well done. You got our business on your professionalism and not because you're gorgeous and amazing and we love you so much... I'm pretty excited, and as commanded I will come in and pay the nice lady today. Thanks for doing a great job."
"[Wanted to] tell you how amazing our holiday was. Everything was so smooth. Transfers where awesome. Loved Dubai!! Desert safari was awesome and can't believe I missed a photo of the banquet. My henna tattoo lasted a week. Can't believe I bought sterling silver hoops in the gold souk. The 12 hour room on the way back was perfect, meant I watched movies all the way to Melbourne. Venice I need to go back with females to shop. All the tours where appropriate. Easy to find from accommodation. Night walks so much quieter and relaxing till you walk for an hour and end up back at the Rialto bridge. Would like to go back to Burano and stay and explore some more as I can't resist coloured homes. Cruise was so well run. Had my photo taken on the iron throne at Dubrovnik. Had meals on the deck. Romeo cooks the best omelette. Loved not having to think about food. Ate healthy and drank more water. Walking every day we both came back fitter. Ancient ruins are great photo shoots. Athens museum is a must. All guides where very knowledgeable. Loved our accommodation in Athens the grande was just that! Santorini was a perfect finish. Relaxing and loved our wine tasting experience. Assertyko is my favourite white. Haven't sourced it here yet. The sunset tour on the catamaran was a lovely way to finish. We where the oldies but had a ball. Would love to call in and show you some photos at some stage. Thanks again for organising a wonderful trip to celebrate our 40th anniversary. Look forward to booking the next holiday."
"Hi Karen, Just letting you know that we enjoyed our cruise and thankyou for our extra "surprises" everything went well and very smoothly, one again we want to thank everyone for your assistance in making our cruise special to all of us......Regards"
"Good Morning Karen, I just wanted to let you know we had... THE BEST HOLIDAY EVER! The cruise was divine. The ship was magnificent. The food was exquisite. (we all put on weight). The shows at night were first class. The crew and wait staff were beyond compare. Our stateroom with balcony was gorgeous. EVERYTHING was the best / wonderful / fantastic / excellent. We are already thinking about our next cruise."
"Cannot thank you enough for all of your help! We really appreciate how easy you've made all of this for us, and how patient you've been with all of our requests. Thank you!"
"Karen changed our arrangements at the last minute by request, found us great accommodation and advised us on tours. Good knowledge of quality hotels and tours. She is well experienced and resourceful."
"Very friendly and found us fantastic accommodation in a fabulous location."
"Very prompt answer, solutions to queries/arrangements if and when we had any. Excellent and very well presented travel folder. Elyse did a very good job keeping the trip a secret from wife and sending strawberries to our cabin for my wife's birthday."
"It's nice to be connected again. First trip booked with Karen in 1996! She knows how to get best deals and is very patient and adaptable to change."
"Zak was very attentive and answered all our questions well as this was our first cruise. "
"Tours booked were very good, accommodation location excellent, and all flights well-timed."
"Karen was very attentive and caring especially when she saw how concerned I felt about transfers. Everything went perfectly!"
"Just wanna say thank you for your help in getting me on the Cruise to the Solomon Seas. You have done everything for me that the trip was very enjoyable. From Mildura to Cairns then to the boat and return to Mildura is so easy. I say thanks to you."
"Elyse was great, nothing was ever a problem. Always answered and sorted out any of our questions about the trip. All the details that she organised, such as the pickups from airport and hotels were problem free."
"Hi Karen, Just thought I would let you know our holiday was great arrangements nearly perfect. Ship first class, accommodation superb overall all went well. Thanks for the arrangements we will do business again."
"Hi Karen, We're back from our holiday, and wanted to thank you and your crew for organising a wonderful holiday for us. Couldn't have done this well without all your help. Holland America Cruise was fantastic. Very well organised and lots of great sceneries and things to do!!! Best of all, we got to see the northern lights!!! Kind regards"
"Thank you for organising such a perfect trip for us. The highly personalised arrangements, good hotels etc matched perfectly with the fascinating people, countryside food, and history. The most indulgent part was the speed boat from the Victoria Hotel at Chau Doc to Phnom Penh. Just Pat and I were in this timber-lined launch with a driver, relieving driver and a man to serve us refreshments along the way. When we walked down the jetty at the hotel in Chau Doc there were a lot of people waiting to get on bigger boats and we were headed in this direction when we were called to this smaller boat and off we went!! The cars, guides (all excellent),drivers and personal service also was something we could easily get used to!"
"Hi Karen, Thank you! Our holiday was fantastic! everything was perfect! thank you so much! we had the best time, bit sad to come back to reality haha! Everything was great! emirates overbooked our flight on the way home so we caught another one an hour earlier and because of the muck up have given us free return flights to Dubai- so we get another holiday-bonus! Thanks Karen!"
"Thank you so much for the work you put into organising our flights to Dubai, Baku, Istanbul and Singapore. Everything went seamlessly - even to the point where most of the flights were nowhere near full (except the on from Singapore back home). There were bassinet seats on all the long haul flights which the kids appreciated greatly, as did Emma and I."
"G'day Karen, Just wanted to say a HUGE Thank you and that we had an absolutely amazing Cruise. We will definitely be doing another one with Celebrity!! Their service, food, Ship, just everything, was sensational. Thanks so much for all the organising you did for us to make the journey an easy one for us all. Cheers"
"Thanks again it has been a very hard week for both of us but having your assistance and availability at all hours has made this journey a lot easier... So nice to have everything organized for us. Can't thank you enough. Thanks Steve and Robyn"
"We had a marvellous trip in Lisbon and Stockholm-both great places to visit and so totally different!! Thanks heaps..."
"Hi Karen Everything went like clockwork with our trip. We loved the Oceania cruise and thought it was a great deal...total luxury. The smaller, informal ship was ideal. We would love to do another Oceania cruise or similar. Possibly next year. The transfer from the ship to Treviso airport was on time and totally reliable...essential as there is nothing at the port. Cathay Pacific also very reliable...all flights on time and comfortable. Thankyou"
"We had an absolute ball...Thanks for getting it all together for us, it was amazing. The only disappointment about the whole trip was I had to come back to work!!!!"
"The week in Germany you arranged went perfectly... great hotels, all trains as booked, tours and everything else wonderful."
"Hi Karen, well what can I say I had an amazing time? I was not expecting to enjoy it so much. Apart from the wedding which was out of this world, the Hotels, the people and the places I went to were all much, much better than I expected. OMG the service was fantastic so the tipping was easy. My tour guide David was so entertaining and I thoroughly enjoyed all the gossip and knowledge about the houses, the people and the places he showed me. We got on so well that it made the trip so memorable, I would recommend it to anyone and after seeing the other touring buses it made it even more special and enjoyable. I did the Hollywood bowl with Barry Gibb and had a fantastic night, so glad I did it. Drivers were very good always obliging and helpful. All in All another wonderful experience for Rosie. Thank you again for all your help my Darling. Till next time. x"
"I'm not sure if you remember me but I booked a fabulous Tuscany tour for myself and other half (Duncan) through you last year. I feel awful that I haven't been able to thank you/tell you about it directly (hopefully you were able to see my updates via Facebook at least), but it was truly THE most incredible, unforgettable experience and a perfect way to end our trip. We brought so many wonderful memories and - of course - cooking skills from the amazing Chef Claudio back home with us. A million thank you's for your fabulous assistance and recommendations. More than 6 months later I'm still totally gushing about it to everyone!"
"Hi Karen, A big thank you for our wonderful trip.. All went to plan... Car upgraded to a Toyota prado.... Not extra charge.. Great traveling and fuel economy.. Only regret is that we didn't have a couple more days in Dunedin.... So much to see. Thank you once again. Love"
"Thanks Karen! Great work by a fist class travel agent!"
"We had a wonderful tour of India and we were looked after from go to whoa. The organization and arrangements clicked over smoothly and impressively. The food was fabulous and several of the demonstrations were simply outstanding."
"Our trip was amazing we both had a fantastic time!! Thank you very much for all your help and organising our trips! It was cry much appreciated!!"
"The trip was an absolute blast! We had a lot of fun. Already thinking about where our next trip will be! Thanks for all your help before and during the trip."
"Hi Karen Thank you for planning a wonderful trip. We had a great trip saw everything possible, ate lots of different food and talked to people from all different parts of the world. We loved the hotel and Barcelona the tapas night was great as was the cooking class and enjoyed the day trip to Montserrat (which was only the first of some very interesting buildings). Gaudi was out of this world to look at and how he planned water saving in the planned garden/housing complex that was not finished was way ahead of its time. Granada was lovely and the hotel was Geoff's favourite. The Alhambra was calming and beautiful. We were surprise to see how lovely Seville was and I thought the hotel there was the most interesting of all the hotels. Cordoba was fabulous. Lisbon was lovely and maybe one place I could have spent another day in but the side trips were great and interesting. The river cruise was wonderful and a good break after the first 2 week of full on exploring. The staff were just great as they did not seem to have known that they had English speaking passengers. The rest were French or from Luxemburg. The purser from the cruise Solanger(I think that is how you spell her name) was so helpful and did everything to kept us informed and try to get us to join in with the shipboard activities, although Geoff was quite happy to just stay on board and watch the time go by out on deck. The food was great too. I would recommend the trip to anyone although we did not take many of the excursions, it was just so relaxing. San Sebastian was great and the ladies at the food and wine group were really great and very helpful. The guide we had for the pinxtos and cooking class was very entertaining and knowledgeable great personality and the food, it was presented in such a way that I tried dishes I would not have thought of having in a million years. I found Madrid overpowering, (maybe I was a little worn out by then) so many people so I was glad that we had the day trips. Geoff thought Segovia was the best although my favourite places in the tour were Alhambra and Cordoba. Once again thank you for all the hard work."
"Hi Karen, I am settling back into my life back here but I have to say my trip was everything and more than I was hoping for. Your arrangements and choice in accommodation were outstanding and perfect. This enabled me to be introduced into world travel as a single person with a huge desire to do it again. It was an excellent idea to be eased into Italy with Jim's tour, very relaxing and his knowledge of Italy gave me the confidence to take on those 6 days in Rome. The tours and especially the cooking day with the "yummy Fabio" will leave me with wonderful memories. (I am having a girls Italian lunch on Tuesday to show my friends the Italian Delights I have experience) I could go on but seriously I found everyone very helpful and pleasant. I did not once feel nervous or threatened in any way I was aware that I was on my own and did not take too many risks, but I was confident to turn the next corner to see what was there. With huge gratitude Rosie. "
"Thanks again for your help - most professional as always. Will certainly contact you for our next trip and will continue to refer friends to you."
"We really had the most wonderful holiday! The cruise was AMAZING! Alaska was incredible - we got some really lovely photos - will send some through. Thank you so much for all your organization, we're already planning out next holiday (maybe a bit less extravagant) so we'll keep you posted. Thank you so much again - we really had the best holiday."
"We had an amazing trip, thanks so much for all your help with the organising"
"Hi Karen, I am now back. Mum and I really enjoyed the food and wine tour that you organized. The accommodation was excellent, the activities were good, the restaurants were great and Fernando (the driver/guide) was extremely courteous, helpful and informative. The only possible complaint I could come up with was that I'm not sure it was possible to eat and drink as much as was offered! (Not actually a complaint, just a failing on my part) Many thanks for all of your assistance."
"Thank you for being the best travel agent ever. Your notes of what to do at each stop were invaluable. Google maps of where to go for customs, to collect luggage and meet drivers.....excellent. Other passengers marveled at this efficiency by you. We had a marvelous holiday, thank you so much."
"The holiday was great and everything went without a hitch. The main thing we want to thank you for is the passes for the business class lounge in Dubai - having to wait for the 4 odd hours was a long time, especially when you are tired, and it was great having the comfy chairs, food and wine, and you could also have a shower if you wanted one... Have done a lot of travelling over the years and have dealt with many travel agents and I can assure you, you leave everyone else in your industry for dead."
"Hi Karen, A million thank yous - it all arrived yesterday. Our excitement is almost palpable now! You've been absolutely wonderful...thank you for all your help. This part of our trip will certainly make it extra special...I can't wait! Have a lovely weekend, and I will be to to keep in touch (already planning the next one in my head...!)"
"It was a wonderful trip......... all went to plan and enjoyed it all! As I mentioned to you in my last email, I particularly enjoyed Marjorie's workshop - and what can one say about Beaune!!!! Even in Winter! Paris was as beautiful as ever - and London - even though I knew a week wasn't going to be enough time to fit everything in......... it was fabulous!"
"Hawaii was great, all went smoothly, the hotel was excellent, the huge rooms and balconies would make the Ilikai the envy of most other hotels in Waikiki. When can I go back?"
"Everything worked out fine, your efficient & happy service greatly appreciated - again."
"It was a really fantastic holiday - they are not lying when they say that Vomo is the hidden jewel of the pacific. I am pleased to say that all went smoothly - both with the itinerary and the everyone's health. The helicopter ride from Vomo back to the airport over the coral reefs was a highlight"
"I have been meaning to email you and thank you for such a fantastic job you did on organizing our holiday. Everything went seamlessly and had no problems. What needed to be improved? - to be honest, nothing. The whole holiday was flawless. I really want to thank you for doing such a brilliant job organising this trip for us. It's the attention to detail, like questioning our hotel choice at San Diego airport, and even the email on the date that we arrived home, that make all the difference."
"Hi Karen, Everything is going brilliantly! We're leaving Edinburgh this morning and heading off to York. The connections have all worked well and we love the car - Andrew keeps saying we could pick up hitch hikers as there is so much room! The hotels have been great - perfect location in the three we have stayed in so far - couldn't ask for better. Thanks for everything."
"Thanks Karen, yes trip was great and upgrade on way home topped it off. Yes everything on the trip went smoothly, all transfers and flights were 'too easy'... The sanctuary was great, I saw 8 orangutans including a mother and her 8 month old baby, amazing. I can't fault your service or that of borneo trails on the trip at all, Thank you"
"Hi Karen, I have been meaning to let you know what a wonderful job you did with our booking. The trip was fabulous. Amanuca was great and the accommodation was fabulous... Because you did such a great job of our booking...you have picked up 2 new clients... I have forwarded your details to them and I'll let you know when they plan their next trip so you can expect their call/email. Thank you again for looking after us soooo well. We very much appreciate it."
"Hi Karen, Just wanted to let you know we had a great trip. Thank you again for all your help and organising. The itinerary notes were really helpful so thanks for putting in all the details. We had some great food and wine in Italy and France. Certainly have a better understanding of the French burgundy and bordeaux wines. The classifications are more complicated than I realised. From the relaxed life in Tuscany to the organised world of Champagne - it was all wonderful."
"...you've been wonderful and I would certainly use your services [again] in the future (and recommend you!)"
"You are a star! Thanks again for all your help and I look forward to booking the next trip through you in the future."
"Loved Champagne tour. The guide was so knowledgeable and lovely. Fantastic that he was a small Champagne producer himself and belonged to Champagne tourism bureau. Knew his stuff and lovely. Great day. likewise with St Germaine pastry tour. We got lucky having a historian/ journalist/ foodie in Victor. He was excellent."
"Hi Karen - Yes it all went very well thank you. I was even upgraded to business for the first leg over to Doha which was nice. The tour was great and Morocco was fabulous. I can't believe it's all over and I'm back at work. Thank you for all your help."
"We had a fabulous time! Our tour through France was just great. Train travel was great.... so easy (thanks for all that arrangement and detail. Thank you so much for your work and support.. we couldn't have done it without you! Keep us informed of any interesting tours coming up... maybe in 2014... we are thinking of Germany & Italy."
"Marjorie and her cooking day today was amazing! We all loved it and I would have no hesitation recommending it. We all loved her food, her energy, her family, all of it!!!!"
"Thank you so much for a great trip. Your excellent planning, knowledge and expertise really made our three weeks a great adventure. The well-considered internal flight and transfer times meant we were not too tired and that was really great. All the hotels were absolutely beautiful with exceptional locations...especially Paris and Venice! The airport pick-ups really made a great difference too. Overall a wonderful trip and we will certainly do another trip with you in the future. The highlights for us were all the cooking classes and the foodie walking tour in Barcelona. That tour of Barcelona was the best tour in our trip. The guide was so interesting and accommodating and we tasted some of the most amazing foods and meet some wonderful artisans."
"We are really looking forward to the holiday. Thanks again for all your help. It has been lovely dealing with someone so professional"
"All the hotels you booked were fabulous as usual and I had a wonderful trip."
"Hi Karen, thanks for reminding me. I was going to email you to tell you everything went as planned and we remarked on more than one occasion, isn't good that we don't have to think to hard about what we are doing. We had a great time, and the weather wasn't too bad. We had no complaints, only that the internet at the hotel in Prague was playing up, which was a pity, cause everything else was so good. So all in all couldn't fault it. Thanks again, we felt they were good choices of hotels, convenient modest friendly and warm. Thanks again. Let me know if there's anything I can do for you? Cheers"
"...was wonderful and Marjorie is so lovely! great recommendation and wonderful experience. Love the chardonnay (for a change) and the pinot as well as crémant! That is pretty tasty! Had not seen that before and was nice too. Wish we could bring more back! The winery tours were fun (first one on first day with Simon was great - he is British and very knowledgeable). 2nd day also a British guy and went to much smaller boutiques and great again - very different from first day in the large winery. Trains v easy to use. Le Caveau was wonderful! Thanks again for all your help was a great adventure"
"We had a great trip and you organized a lovely holiday for us in France. I can't wait to go back to Europe and spend more time."
"My holiday was fantastic, absolutely fantastic... the people, the tour - everything was perfect."
"Hi Karen, India was awesome! Thank you again for organizing -. Happy New year also."
"Dear Karen....the trip was fantastic. I met many interesting people and the group worked together really well. Kim and Greg were organized and understanding group leaders and helped in every possible way. The trip was so well thought out and put together everything seemed to fall into place easily. Many exciting moments on trains, ice patches, boats, mushroom picking - I could go on . I will remember it all for ever."
"Hi Karen, Thank you so much. It was magical. Had a great time! Loved Sweden! Had 9 days with constant daylight and no night! Very bizarre! So a bit jetlagged but good. Liked Qatar as an airline. Thanks again for all your help."
"You are the first travel agent (I know concierge!) we have met that actually knows what they are talking about and has actually travelled, unlike the Flight Centre 'tribe'. We will definitely be using your services in the future and we are already recommending you to friends and family."
"Hi Karen Just a quick note to let you know we could not fault the bike and barge tour. It was truly fantastic. Apart from an American couple the rest of the group were all Aussies. In any case we all got on extremely well together and the staff also. They certainly run an extremely professional outfit. The bikes were brand new and easy to ride, the barge very well fitted out and spotlessly clean. The meals were all delightful and we did not want for a thing food and drink wise. We loved every aspect of this tour and would highly recommend it to anyone lucky enough to have the opportunity of sailing with the 'Fleur'. Hope all is good with you. Kind regards"
"Hi Karen, ...we had a wonderful time, everything ran like clockwork and the French people especially the country people were marvelous. I really enjoyed the barge .... I like the small group. Beaune was beautiful and a wonderful place to relax after the flight and just wonderful. The hotel was great and the staff very helpful. Thank you for your wonderful knowledge and great help in booking our trip."
"Thank you once again as it is great to have a travel agent who goes outside the box to find something different and not just the big name tours where often there are just too many people on the tour."
"We had a wonderful time and everything went really well. The car driver was excellent, the hotel was good... Disney was fantastic, the shopping ever better. Thank you for the good prices on everything."
"Thanks Karen, the trip went excellently thank you very much, we had a great time and really enjoyed ourselves."
"Hello Karen, We are waiting for our flight to Fairbanks at Anchorage airport, the trip has been a WOW factor all the way.The train, Vancouver, Victoria, the ship, all more than expected,only one week to go , we do not waht it to finish. Maybe you can send us on another trip for a few more weeks? Will be in touch when we arrive home Thanks for everything"
"Well Karen, now we are aboard the cruise I can reflect on the great trip you organised for us... it was sensational and everything happened as it should with no hassles. Most importantly Lauris survived and wasn't dead from exhaustion and of course I reckon that the trains were f-a-n-t-a-s-t-i-c... almost made up for not seeing them in Hamburg! I also forgot to say thank you for the two lovely bottles of wine... totally unexpected and totally unnecessary. But lovely nonetheless!"
"Good Morning Karen, Well what can we say, you really did send us on one of the most wonderful experience we have ever had, just a big thank you once again. We arrived home yesterday, slept last night 10hours straight, ready now to go again."
"Karen is a dynamic businesswoman and service provider. Her professionalism and approach makes it a delight to do business with Food & Wine Travel. Also Karen knows her stuff!"
"Thanks for everything, it was a great holiday and I will certainly be happy to recommend your services."
"Thank you, Karen for your mighty efforts in making our recent trip to the US of A so stress-free. I know we left you with a big job to organize the whole thing. There were a lot of movements and they all went perfectly. I note the research you must have done to organize suitable accommodation,. When we got to the various Hotels in New York, Philladelphia, Washington and Los Angeles I was amazed that they would have been the exact quality and price I would have organized myself. We were impressed with the fine details of plane transfers, train timings and we appreciated the advice and hints we were given regarding Passports, finances, and places to visit, etc. The bus tour you suggested was a beauty. Your organization was just exactly as we have found it in the past - perfect. Once again, thankyou, and we will be certainly calling on you next time we are heading off, which hopefully won't be far off."
"Thank you Karen and Food and Wine Travel for helping prepare our European summer trip to Italy. We were blown away by the depth of your knowledge, willingness to research our further requests and patience with our never ending questions. Before and during our holiday we felt totally supported in our holiday experience and your outstanding client service and high standards ensured we had the most amazing holiday. All your accommodation recommendations were fantastic and we loved every minute of our stay. We look forward to being able to book our next Food and Wine travel experience very soon."
"The restaurants and hotels ... were not the usual ones booked by most travel agents. We must thank you organizing this great holiday/tour for us. You were able to arrange our unusual requests when other agents were unable or unwilling."
"My husband wanted a wine tour around Burgundy and in my research I found Food and Wine Travel on line. I noticed it was an Australian company and... that put my mind at ease. The tour was terrific and Karen's help was invaluable."
"Our market tour & private cooking class in Paris was faultless and excellent. We would highly recommend this."
"We were blown away by the depth of your knowledge, willingness to research our requests and patience with our never ending questions. Your outstanding client service and high standards ensured we had the most amazing holiday."
"Your organization was just exactly as we have found it in the past - perfect. Once again, thank you, and we will be certainly calling on you next time we are heading off."
"As foodies, we have never found a travel agent who really understood what we wanted until now. Karen shares our passion for a great food experience when we travel. Her knowledge and willingness to create our perfect holiday was second to none. Thank you."